Privacy Policy

1. Who We Are

PaquetEx ("we," "our," or "us") is an international package shipping company operating from the United States to Mexico and Central America (Guatemala, Honduras, El Salvador, and Nicaragua). Our registered address is 306 Pomona Drive, Suite B, Greensboro, NC 27407. You can reach us at info@paquetex.net.

2. Information We Collect

When you create a shipping order or use our services, we collect:

• Full name, US address, ZIP code, and phone number (sender)
• Recipient name, address, and phone number (destination country)
• Email address (for receipts and notifications)
• Payment information (processed securely; we do not store full card numbers)
• Order history and tracking information

3. How We Use Your Information

• To process and track your shipping orders
• To send transactional SMS and email notifications (delivery confirmations, payment receipts, driver arrival windows)
• To send occasional promotional SMS messages about our services and offers
• To comply with legal and regulatory requirements
• To improve our services and customer experience

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Logistics partners and carriers in destination countries (for delivery purposes)
• Payment processors (for secure transaction processing)
• SMS and email service providers (Telnyx, Resend) solely to deliver messages on our behalf
• Law enforcement or regulatory authorities when required by law

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 5 years for tax and customs compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at info@paquetex.net.

8. Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure payment processing, and access controls for our internal systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us